Effective Date: July 14, 2026

ProWatch Hudson Valley respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, submit an inquiry, request a consultation, or use our home watch and concierge services.

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This policy is designed for ProWatch Hudson Valley’s current website and service model. New York businesses that maintain private information are expected to use reasonable administrative, technical, and physical safeguards, while the FTC recommends that businesses clearly describe and honor their data practices.

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1. Information We Collect
Information You Provide

We may collect information that you voluntarily provide through our website, by telephone, during a consultation, or while receiving services, including:

First and last name
Telephone number
Email address
Property address
Mailing or billing address
Information about your home, property, service needs, and requested schedule
Access instructions, emergency contacts, approved vendors, and property-specific preferences
Communications, questions, photographs, documents, or other information you provide
Payment and transaction information when applicable

Please do not submit sensitive access information, alarm codes, lockbox combinations, or similar security credentials through a general website contact form unless specifically instructed to do so through an approved secure method.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Date and time of visits
Approximate geographic location
Website interactions and performance information

This information helps us maintain the website, understand how visitors use it, improve performance, and identify technical or security concerns.

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2. How We Use Information

We may use personal information to:

Respond to inquiries and consultation requests
Contact you using the information you provide
Evaluate your property and recommend appropriate services
Prepare proposals, service plans, agreements, and schedules
Provide home watch, keyholder, vendor coordination, storm-related, and concierge services
Create and deliver property visit reports
Coordinate access with vendors or service providers you authorize
Process payments and maintain business records
Communicate about appointments, property conditions, service updates, or emergencies
Improve our website, services, and customer experience
Protect our clients, business, website, systems, and legal rights
Comply with applicable legal, regulatory, insurance, and recordkeeping obligations

We do not use photographs, videos, addresses, property details, or other identifying information from a client’s home for advertising, social media, or promotional purposes without the client’s express permission.

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3. How We Share Information

We do not sell or rent personal information.

We may disclose information in limited circumstances to:

Service Providers

We may use website hosting, form-processing, communications, payment, scheduling, reporting, analytics, cloud storage, or other technology providers that process information on our behalf.

Authorized Vendors

When requested or approved by a client, we may share the information reasonably necessary to coordinate access or services with contractors, landscapers, repair professionals, emergency personnel, or other approved providers.

We do not disclose a client roster, active watch schedule, travel schedule, high-profile status, or unnecessary property information to vendors, neighbors, or unrelated third parties.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

Comply with applicable law, regulation, court order, subpoena, or lawful governmental request
Protect the safety, rights, property, or security of ProWatch Hudson Valley, our clients, or others
Investigate suspected fraud, misuse, security incidents, or unlawful activity
Establish, exercise, or defend legal claims
Business Changes

Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction. Any recipient would be expected to handle the information consistently with applicable law and this Privacy Policy.

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4. Property Reports, Photographs, and Access Information

Home watch services may require us to maintain photographs, inspection observations, vendor information, access records, property instructions, and service reports.

We limit the collection and use of this information to legitimate service and business purposes. Property reports and photographs are not intended for public distribution and will not be used as promotional content without express authorization.

Physical keys and access credentials are handled according to ProWatch Hudson Valley’s operational security procedures. Clients should notify us promptly when access credentials change or are believed to have been compromised.

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5. Cookies and Analytics

Our website may use essential cookies and similar technologies to support website functionality, security, form submissions, and user preferences.

We may also use analytics or performance technologies to understand website traffic and improve the visitor experience. Depending on the tools enabled, these providers may collect device, browser, interaction, and approximate location information.

You may be able to control nonessential cookies through the website’s cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

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6. Communications

When you submit a website form or request a call, you authorize ProWatch Hudson Valley to respond using the contact information you provide.

We may contact you regarding:

Your inquiry or consultation
Requested or scheduled services
Property reports or identified concerns
Vendor access or service coordination
Administrative, billing, or account matters
Important updates related to our services or policies

We will not send marketing text messages without any consent required by applicable law. Standard telephone or messaging charges may apply based on your service provider.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to an inquiry
Provide requested services
Maintain reports and service history
Complete transactions
Satisfy contractual, insurance, accounting, tax, legal, or regulatory obligations
Resolve disputes and enforce agreements
Protect against fraud, misuse, or security incidents

Retention periods may vary based on the type of information, the nature of the client relationship, and applicable requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

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8. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, password protection, secure technology providers, confidentiality practices, controlled key management, staff procedures, and secure record storage.

No website, electronic transmission, cloud platform, or storage system can be guaranteed to be completely secure. Clients should avoid sending highly sensitive access credentials through standard email or unsecured website messages.

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9. Your Privacy Choices

You may contact us to request that we:

Provide information about the personal information we maintain about you
Correct inaccurate or outdated information
Delete certain personal information
Update your communication preferences
Stop using information for a particular purpose
Address a privacy or security concern

Some information may need to be retained when required for legal, contractual, accounting, insurance, security, or legitimate business purposes. We may take reasonable steps to verify a request before acting on it.

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10. State Privacy Rights

Depending on where you reside and whether an applicable privacy law covers our business, you may have additional rights concerning access, correction, deletion, portability, or certain uses and disclosures of personal information.

ProWatch Hudson Valley does not sell personal information and does not use personal information for cross-context behavioral advertising as those terms may be defined under applicable state privacy laws.

California privacy requirements apply only to businesses meeting specific statutory thresholds, but California residents may have privacy rights when the law applies.

To submit a privacy request, please use the contact methods listed at the end of this policy.

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11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If we learn that personal information was submitted by a child under 13 without appropriate authorization, we will take reasonable steps to delete it. COPPA applies to child-directed online services and general-audience services that knowingly collect personal information from children under 13.

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12. Third-Party Websites and Services

Our website may contain links to third-party websites or may use services operated by other companies. We are not responsible for the privacy, security, accessibility, or content practices of third parties.

We encourage visitors to review the privacy policies of any third-party website or service they use.

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13. Do Not Track Signals

Some browsers allow users to transmit a “Do Not Track” signal. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track requests.

Where required, visitors may manage applicable tracking preferences through the website’s cookie consent controls.

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14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy.

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15. Contact ProWatch Hudson Valley

For questions about this Privacy Policy, concerns about how your information is handled, or requests regarding your personal information, please contact

ProWatch Hudson Valley:

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Website: Submit a message through the website contact form
Phone: 845-547-6863

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Privacy and security requests should include enough information for us to understand the request and verify that it relates to the correct person or property.